A Google user
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Using a Pixel 3. The connection setup is terrible. It asks you to connect to the Scribit network which I did, then nothing.. the setup will not advance past this step. I was able to set it up one time on an old Android phone but as soon as you change wi-fi netwroks it stops working. the configure wi-fi setting does nothing to help. There's no way to search for drawings and you can't upload your own like it was advertised. Ive yet to get the robot to erase the drawings as advertised.
7 people found this review helpful
Makr Shakr Srl
June 6, 2019
We are currently working on the "Search Drawing" and the "Upload your design" features. The latter is to be released within the present month, while the first in the months to come, together with the enhancement of the pairing process.
Your feedback is always welcome and valuable and we hope you would kindly reconsider your review.
Chris McLeroy
The app and accompanying product is horrible. First understand if you are buying this it doesn't work. There is no technical support and the hardware with the app is equally worthless. App won't connect to hardware for any length of time. Pictures drawing is started and stopped randomly, the marker doesn't lift from the surface so if it moves to another point it will draw a line to that point. Bottom line is you will never get a drawing to complete. You won't get any customer support and they will fight to give any money back. Buyer be warned.
5 people found this review helpful
A Google user
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App doesn't move on from attach to device screen even though the wifi is connected. I have a brick hanging on the wall now. It would also have been nice to know that 2m is the minimal distance between the needle before I mounted it. :edit Thx for the quick response. I don't know why bother submitting a ticket when majority of the reviews say, wifi doesn't connect. That's as far as the problem description goes. On iPhone I could go one step further but scribit didn't connect to wifi, app timed out
2 people found this review helpful
Makr Shakr Srl
September 13, 2019
Hi Zólyomi, we are sorry you experienced this. We try to be as clear as possible with the installation instructions and you should have found the requirements both on the mobile app and on the welcome email. Regarding the pairing process, please contact us through our customer support so we can assist you better.